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Call for Nando’s review after Deliveroo complaints

Bayswater residents say Deliveroo drivers cause 'nuisance' and 'noise'

16 June, 2017 — By Alina Polianskaya

SEBRA chairman John Zamit said the delivery drivers are a ‘nuisance’

RESIDENTS have called for a review of Nando’s planning licence following complaints over takeaway drivers making noise and dropping litter.

The South East Bayswater Residents’ Association (Sebra) says the company’s branch in Westbourne Grove may be breaking planning regulations because they say it does not have permission to deliver takeaway food.

The branch is working with Deliveroo, which sends out riders on bicycles or mopeds to distribute takeaways from restaurants. Sebra chairman John Zamit said Deliveroo drivers were causing a “nuisance with the noise, the litter and the delivery problems from the store”.

He added: “If we can prove that a fair percentage of their turnover is from takeaway deliveries we consider it would fall into a different planning use which they would have to apply for, and that could be refused or conditions could be added.”

A Westminster Council official, in an article in the Sebra News magazine, said there “appeared to be a breach of planning control”.

The council has sent Nando’s a “Planning Contravention Notice” – a warning – and is awaiting a response. Then they will decide whether they need to take further action.

A spokesman for Deliveroo said: “Deliveroo has a strong relationship with our riders and are proud to offer them the flexible, well-paid work they want and which we know is overwhelmingly valued in London and up and down the country. We take all complaints seriously so will look into this issue.”

Nando’s said: “Our Bayswater restaurant operates a licence that allows us to offer delivery, which we currently do through a third party. The amount of PERi-PERi fans in the area has meant that the popularity of the delivery service from this restaurant has continued to grow and, as such, we are reviewing these arrangements with the council. We want to work closely with the local community and the council to make sure that we can continue to be a good neighbour while also serving the wider community.”

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